Are Small Businesses Keeping Up with Consumer Expectations?

The 2018 Telstra Small Business Intelligence Report recently came out and it had so many interesting insights into how small businesses are faring in comparison to the expectations of the customers. The report compared thousands of responses from two parallel surveys to reveal where small businesses meet customers’ expectations – and where they don’t – plus expert advice and action plans to help you close the gap.

Here are some of the top insights we took from the report:

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You can read the full report here.

Where are you meeting your customers' expectations and where are you falling short? Let us know! We'd love to see how we can help you fill those gaps!

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